Park Community Credit Union

Update. I was a member for several years. Was very satisfied until management or something changed. I left a few years ago. Got treated very badly. They were taking payout of my account that wasn't my payment without my premiission. Then was treated very badly because I had concerns about it. I moved both checking and savings account along with 2 auto loans. Sad to have to start all over after being a member for 20 plus years. Very friendly and pain free service. Always makes you feel as if you are the most important customer

Very disappointed, after years of doing business with this credit union. Today I discovered my account had been hacked. I went directly to the bank to resolve the issue. All the teller could do for me was cancel my debit card and have a new one issued. She then gave me a paper with what she referred to as "our fraud department", that I had to call and dispute the charge. I informed her that was what I was doing there. She insisted that they could not handle it there and never offered to refund me the "overdraft fee" that I had been charged. So after waiting for a person at "our fraud department" for about 35 minutes, I was informed that I was not speaking with anyone from Park Community Credit Union, It was a third party contractor who handles fraud claims for the bank. I was also informed that he could do nothing about the "overdraft fee", that I had to take that up with the local bank. So back to the bank I go because I know all too well how their phone system works and getting to a person would mean I could drive to the bank sooner. AGAIN, I informed the same teller that I was no better off than when I was there before and I wanted to speak to the manager. The manager was nice, but already informed that I was not a happy camper. I relayed to her all of what had happened. I felt like I was talking to a robot. Just a well prepared speech is all I really got. She did refund me the "overdraft fee", but as for the money taken from my account fraudulently, WELL THAT HAS A 14 DAY TURN AROUND TIME". I ask if they advertised as a "full service bank", her answer was Yes. Well that is a lie. You are not full service if you cannot assist with all the banking needs on site. I have spent the day, researching local banks, and I am glad to report that several banks do a "COURTESY" deposit for their customers who have been victims of fraud until the matter is investigated and resolved. In other words, they never leave a customer in a bind and certainly don't hand them a piece of paper to basically call and figure it out yourself. I feel like the teller misrepresented the number I was calling. I feel like I spent my time doing a bank employees job. As I stated at the beginning, I am so disappointed. I have recommended this bank to others in the past, but never again. I will be moving on to a "FULL SERVICE BANK". Just want to add, as of Jan. 15th, the issue is not resolved. Money has not been returned to my account. Other banks would have done a "courtesy deposit".